Free help desk tools
These free calculators help you plan service levels and understand what each ticket costs. They run in your browser, so nothing you type is sent to ActiveQ, and you do not need an account.
Calculators
- SLA calculator: enter a start time, response and resolution targets and your business hours to get due times that skip nights, weekends and holidays.
- Help desk cost calculator: enter agents, hourly cost, tickets and handle time to see your cost per ticket and monthly cost.
Related reading
- IT SLA guide: how to choose response and resolution targets and when to pause the clock.
- SLA management in ActiveQ: policies per priority, business hours and a countdown on every ticket.
- ActiveQ pricing: flat monthly prices by number of agents, with a 14-day trial and no card required.
- All guides and the service desk glossary.
How the calculators work
They run in your browser, so nothing you enter is stored, sent or logged, and they do not connect to an ActiveQ workspace. Their results are estimates from the numbers you give them, not a promise of what any tool will cost or deliver.